Frequently Asked Questions
Everything you need to know about sourcing premium wholesale fashion.
What does 'Graded' mean in your products?
Our items are meticulously inspected and categorized into Grade A and Grade B. Grade A items are in excellent condition with no visible flaws, while Grade B may show minor signs of wear, offering a more budget-friendly entry point for resellers.
How long does shipping take for wholesale orders?
Standard processing takes 2-3 business days. Once dispatched, domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on customs and location.
What is your return policy on bulk purchases?
Due to the wholesale nature of our business, we only accept returns on items that are significantly not as described or have undisclosed damage. Please contact our support team within 48 hours of delivery to initiate a claim.
Do you offer discounts on larger volume orders?
Yes, we provide tiered pricing. While our listed prices are already competitive, orders exceeding $2,500 may be eligible for additional volume discounts. Contact our sales team for a custom quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank wire transfers for larger transactions. All payments are processed through secure, encrypted gateways.
Can I request specific brands in my mystery boxes?
Our mystery boxes are pre-sorted to ensure a fair mix of styles and brands. While we cannot guarantee specific brands in a single box, we strive to include a diverse range of high-demand labels in every shipment.